TRANSPARENT PRICING
Rescue 404 repairs WordPress problems and manages business websites that need reliable hosting, monitoring, backups, maintenance, and technical support. The monthly Care fee pays for that ongoing work; included support requests cover smaller tickets on top.
$175 rescue diagnostic — credited in full toward the repair if you proceed. Not free. Not refundable. You pay for real investigation and a written fix quote.
After diagnostic, most repairs are fixed-price (Lite, Standard, or Critical tiers) — no surprise hourly bills for defined scope.
$140/hr with a 2-hour minimum ($280) only when scope is undefined. Approval required before work continues. Monthly Care is not prepaid hourly labor.
After rescue, Care plans keep hosting, updates, backups, and monitoring on a predictable cadence. Eligible WordPress and WooCommerce Care Plans normally run in our managed hosting environment. Managed hosting is included with no separate standard hosting charge. Standard migration is included with enrollment when criteria are met.
REPAIR PATH
You do not need a Care plan to hire Rescue 404 for a repair. Care is the natural next step after the site is stable.
1
Paid $175 investigation — credited toward repair if you proceed.
2
Written cause analysis and what access / hosting allow.
3
Fixed-price quote for defined work (Lite / Standard / Critical).
4
Stabilize production within the agreed scope.
5
Enroll in ongoing managed operations when the site is healthy and eligible.
REPAIR VS CARE
Repair is a one-time troubleshooting job: diagnose what failed, quote the fix, and stabilize the site. Care is the monthly work afterward — hosting, monitoring, backups, updates, and scoped support — so the same outage does not keep coming back.
Project
Get the broken site working again
Retainer
Ongoing operations after the site is stable
Reliable care needs enough control of the hosting environment
To troubleshoot, restore, and maintain a WordPress site properly, I need enough control over hosting: PHP settings, staging, backups I can actually restore, and room to fix server-level problems. Traditional shared, bargain “unlimited,” overcrowded, or locked low-resource hosting often blocks those workflows. I can sometimes triage a crash from the WordPress admin alone, but that is limited help. Care plans run on hosting we can operate.
What shared or locked hosting usually blocks
Managed hosting is included with Care so Rescue 404 can take responsibility for more of the stack. If a site is already on an appropriate supported platform, unusual situations are reviewed individually. We cannot promise every external environment will be accepted.
Typical path: Rescue Diagnostic → Repair → migrate into managed hosting if needed → Care plan.
Paid diagnostic first, then a fixed-scope repair quote when the cause is clear.
Credited toward fix if you proceed. Not free. Not refundable.
Single-issue fix
Multi-system: hosting + WP, DNS + email, etc.
Store down, multi-system outages, complex recovery — quoted after diagnostic
BY PROBLEM TYPE
Same floors you see on Services — grouped under the package they usually land in after the $175 diagnostic (credited toward repair if you proceed). Not a guarantee; complex sites can exceed the band.
Rescue Lite
from $325
Single-issue fix
Rescue Standard
from $525
Multi-system: hosting + WP, DNS + email, etc.
Rescue Critical
from $850
Store down, multi-system outages, complex recovery — quoted after diagnostic
Complex sites, WooCommerce, or outsourced specialist work may exceed listed ranges — always quoted after diagnostic.
Out-of-scope technical work: $140/hr with a 2-hour minimum when scope is undefined — kept secondary so monthly Care does not look like prepaid hourly labor.
WEBSITE CARE
$299/mo Standard is the usual seat. Maintain $199/mo for quieter sites; Protect at $499/mo when downtime hits immediately. Managed hosting included.
Yearly is paid in full once. Support requests still reset monthly and do not accumulate.
Managed Website Care + Hosting
For a fairly stable business website that does not change much but still needs updates, backups, monitoring, and occasional help.
Ongoing managed care: hosting, supervised updates, verified backups, automated monitoring, and a modest request allowance when something needs a human hand.
Managed hosting included — eligible Care Plans normally host with us
What you get
2 support requests included each month (≤ ~30 min each) Request allowance covers small tickets on top of the monthly Care work.
Stable brochure and small-business WordPress sites that need ongoing maintenance and monitoring without a busy request queue
Request rules · Scope · Pause · Overage
Scope: Each request covers one specific task or a small group of closely related changes that can typically be completed within about 30 minutes. Scheduled Care operations (updates, backups, monitoring, reports) do not burn the allowance. Redesigns, new features, and major builds are quoted separately.
Pause: When included requests are used, ticketed help pauses until the next billing month — or until you prepay extra request blocks. Included Care operations and monitoring continue.
Overage: Need more help this month? Ask for prepaid extra request blocks (quoted when needed). Extra request work does not start until the block is prepaid.
2 requests / mo · no rollover · ≤ ~30 min each
Full includes
Not included
Topic-by-topic matrix: What Care includes — and what it does not
Managed Website Operations
For a normal active business website where things change and you need technical help from time to time.
Full managed website operations: everything in Maintain, plus deeper checks, performance and security oversight, and a larger request allowance for sites that stay busy.
Best fit for most established small-business websites.
Managed hosting included — eligible Care Plans normally host with us
What you get
4 support requests included each month (≤ ~30 min each) Request allowance covers small tickets on top of the monthly Care work.
Lead-generation, membership, and business WordPress sites — the usual seat for most established small-business sites
Request rules · Scope · Pause · Overage
Scope: Each request covers one specific task or a small group of closely related changes that can typically be completed within about 30 minutes. Scheduled Care operations (updates, backups, monitoring, reports) do not burn the allowance. Redesigns, new features, and major builds are quoted separately.
Pause: When included requests are used, ticketed help pauses until the next billing month — or until you prepay extra request blocks. Included Care operations and monitoring continue.
Overage: Need more help this month? Ask for prepaid extra request blocks (quoted when needed). Extra request work does not start until the block is prepaid.
4 requests / mo · no rollover · ≤ ~30 min each
Full includes
Not included
Topic-by-topic matrix: What Care includes — and what it does not
Higher-stakes Website Care
For a website where an outage or serious problem would quickly affect leads, appointments, customers, or revenue.
Everything in Manage, plus stronger recovery procedures, more frequent backup verification, incident escalation, and a defined emergency recovery allowance.
If your business would feel a website outage immediately, this is the safer plan.
Managed hosting included — eligible Care Plans normally host with us
What you get
8 support requests included each month (≤ ~30 min each) Request allowance covers small tickets on top of the monthly Care work.
WordPress sites that need escalation coverage and a defined recovery path when downtime hurts immediately
Request rules · Scope · Pause · Overage
Scope: Each request covers one specific task or a small group of closely related changes that can typically be completed within about 30 minutes. Scheduled Care operations (updates, backups, monitoring, reports) do not burn the allowance. Redesigns, new features, and major builds are quoted separately.
Pause: When included requests are used, ticketed help pauses until the next billing month — or until you prepay extra request blocks. Included Care operations and monitoring continue.
Overage: Need more help this month? Ask for prepaid extra request blocks (quoted when needed). Extra request work does not start until the block is prepaid.
8 requests / mo · no rollover · ≤ ~30 min each
Full includes
Not included
Topic-by-topic matrix: What Care includes — and what it does not
Managed hosting is included with eligible Care Plans with no separate standard hosting charge. If a website uses substantially greater resources than are reasonably included, we contact you first and map a path forward together — additional charges or a different hosting arrangement may apply. Recurring pricing changes are discussed before they take effect.
WHAT ONGOING CARE INCLUDES
Hosting, updates, backups, monitoring, and the related technical work — with support requests for smaller tickets on top.
SUPPORT REQUESTS
The monthly price pays for ongoing management of the site. Included requests cover the smaller ticketed jobs that come up during the month.
Scheduled updates, monitoring, backups, restore checks, reporting, and routine care stay on the Care cadence and do not consume the allowance. Each request covers one specific task or a small group of closely related changes that can typically be finished within about 30 minutes.
| Plan | Requests / mo | Typical size |
|---|---|---|
| Maintain | 2 | ≤ ~30 min each |
| Manage | 4 | ≤ ~30 min each |
| Protect | 8 | ≤ ~30 min each |
Not this
$299 for prepaid labor tickets
This
$299 for ongoing management + 4 support requests for small changes
WHAT COUNTS AS A REQUEST
Each request covers one specific task or a small group of closely related changes that can typically be completed within about 30 minutes. Requests are intended for minor updates to your existing website.
Common things that fit a request
Not a request — needs a separate quote
If a ticket grows past a normal request, we pause, tell you the remaining scope, and either use a remaining included request with your approval, prepay extra request blocks, or send a written quote.
Scope
Each request covers one specific task or a small group of closely related changes that can typically be completed within about 30 minutes. Scheduled Care operations (updates, backups, monitoring, reports) do not burn the allowance. Redesigns, new features, and major builds are quoted separately.
Pause
When included requests are used, ticketed help pauses until the next billing month — or until you prepay extra request blocks. Included Care operations and monitoring continue.
Overage
Need more help this month? Ask for prepaid extra request blocks (quoted when needed). Extra request work does not start until the block is prepaid.
SCOPE BOUNDARIES
Clear boundaries protect the service quality. These items stay with you, your designer/agency, or a separately quoted project.
Full Care matrices live on the Care Plans page. This is the scannable boundary summary.
Full topic-by-topic matrix: What Care includes — and what it does not
VALUE FIT
Cheap shops exist — often around $49 for a small, already-named task. A real rescue starts with a paid diagnostic.
Those $49 tickets can be fine when the fix is obvious and the site is otherwise healthy. They’re a poor fit when the site is down, checkout fails, or hosting, DNS, WordPress, and email are tangled together. We start with a paid Rescue Diagnostic ($175): real investigation and a written repair quote. That fee is credited in full toward the repair if you proceed. Most repairs then land as fixed-price packages (Lite / Standard / Critical).
Hover or focus a dotted item for a short explanation.
If a $49 fix solves it, great. If you’ve already tried that — or the site is costing you leads or sales every hour — start with a diagnostic.
PRICING FAQ
Broken site? Start with the paid diagnostic. Stable site? Discuss Website Care.